Last Updated: July 2026
Privacy Policy
Welcome to SanukGo.
Your privacy is extremely important to us. This Privacy Policy explains how SanukGo collects, uses, stores,
protects and shares your personal information whenever you use our mobile application, website or any of our
transportation-related services.
By using SanukGo you agree to the practices described within this Privacy Policy.
Our Commitment
We collect only the information necessary to provide safe, reliable and efficient transportation services
while respecting your privacy and protecting your personal information.
Information We Collect
Personal Information
- Full Name
- Email Address
- Phone Number
- Current location or Address
- Profile Photograph (optional)
- Date of Registration
- User Account Information
Driver Information
- Vehicle Type
- Vehicle Number
- License Number
- Optional
- Vehicle Brand
- Vehicle Model
- Manufacturing Year
- Vehicle Color
- Fuel Type
Ride Information
- Pickup Location
- Destination
- Trip Distance
- Ride Duration
- Ride History
- Ride Status
- Estimated Fare
- Completed Fare
Location Information
SanukGo requires access to your location while using the application in order to:
- Find nearby drivers
- Calculate routes
- Estimate fares
- Track active rides
- Improve navigation accuracy
Location data is only collected while necessary for providing transportation services.
Courier Information
- Pickup Location
- Drop Location
- Vehicle Type
- Delivery Notes
- Courier Weight
Payment Information
- Payment Method (Optional)
- Necessary Stripe, PayPal or QR provider details (Optional)
For now we only offer cash as the default payment method.
Communication Information
- Chat messages between users and drivers
- Customer support conversations
- Complaint history
- Feedback
- Emails
- Push notifications
Permissions
- Booking rides
- Live tracking
- Navigation
- Finding nearby drivers
Storage
- Uploading Profile pictures
Push Notifications
Phone
- Calling your driver
- Calling customer support
How We Use Your Information
We use collected information for legitimate business purposes including:
- Creating and maintaining your account
- Booking transportation services
- Connecting passengers with nearby drivers
- Providing customer support
- Improving application performance
- Detecting fraud and abuse
- Processing payments
- Sending important notifications
- Meeting legal obligations
- Improving safety for passengers and drivers
Information We Do Not Sell
SanukGo does not sell your personal information to third parties.
We do not rent your personal information.
We do not trade customer information for advertising purposes.
Information Sharing
Certain information may be shared only when necessary.
| Recipient |
Reason |
| Drivers |
Pickup location, destination, passenger name and necessary trip details.
|
| Passengers |
Driver name, profile, vehicle details and ride progress.
|
| Payment Providers |
Payment processing only.
|
| Government Authorities |
Where required by applicable law.
|
Data Security
We employ industry-standard security measures to help protect your information, including:
- Encrypted communication where applicable
- Secure server infrastructure
- Authentication systems
- Access controls
- Regular software updates
- Monitoring against unauthorized access
Although we take reasonable steps to safeguard your information, no method of electronic transmission or
storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Provide transportation services
- Maintain ride history
- Resolve disputes
- Prevent fraud
- Comply with legal obligations
Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your account
- Withdraw consent where applicable
- Request a copy of your personal information
- Object to certain processing activities
- Request data portability where applicable
Children's Privacy
SanukGo is not intended for children under the age required by applicable law to independently use
transportation services.
We do not knowingly collect personal information from young children.
Third-Party Services
SanukGo may integrate third-party services such as:
- Google Maps
- Google Places API
- Firebase services
- Google Analytics
- Payment gateways
These providers maintain their own privacy policies governing the information they process.
International Data Transfers
Your information may be processed in countries other than your country of residence where permitted by law
and where appropriate safeguards are in place.
Account Deletion
Users and Riders can delete their account via the profile page or
contacting directly the support. Upon request, the account will be immediately deactivated and permanently
removed after 15 days.
Changes to this Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our services, legal requirements or
operational practices.
The updated version will always be published on this page together with the latest revision date.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, you may contact us.
- Email: esbazessenbazar@gmail.com
- Application: SanukGo
We are committed to responding to privacy-related requests within a reasonable period in accordance with
applicable laws.
